Last updated: 25 March 2026
medicalcardmalaysia.com (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following personal information when you interact with our website:
- Your name
- Phone number / WhatsApp number
- Email address
- Age and gender (if provided during consultation)
- Any other information you voluntarily provide through our contact form or WhatsApp
2. How We Collect Your Information
We collect your personal data through:
- Contact forms on our website
- WhatsApp conversations initiated by you
- Direct communication via phone or email
3. How We Use Your Information
Your personal data is used for the following purposes:
- To respond to your enquiries about medical cards, insurance and takaful plans
- To provide personalised medical card recommendations
- To follow up on your consultation request
- To improve our website and services
4. Data Sharing
We do not sell, rent, or trade your personal information to third parties. Your data may be shared with relevant insurance companies and takaful operators only with your consent and for the purpose of processing your medical card or takaful application.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
6. Your Rights Under PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Withdraw your consent for data processing
- Request deletion of your personal data
7. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via WhatsApp or through the contact form on our website.